How To Use Your Desk Phone

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Setting up your Voicemail:

  1. To access your voicemail box, press the button on your phone labeled Messages or resembling an envelope. If you cannot locate the button, you can dial *62.
  2. Enter your default PIN, which is 0000. You will be prompted to update your PIN once you are logged in. This will take you to your voicemail menu.
  3. Follow the prompts to set up a personalized greeting, check messages, adjust your PIN, and more.

Placing a Call:
Placing a phone call requires only two steps, which can be performed in any order:

  • Dial the number
  • Pick up the handset or press the Speakerphone or Headset key

Using Voicemail:
If you have a voicemail message waiting, the Message Indicator Light (i.e. red flashing light in the upper right hand side of your phone) will flash.

  1. Press the Menu key and select Features
  2. Highlight Messages and press the checkmark key

You will then be prompted to enter your password to proceed with the instructions.

Redialing Numbers:
All inbound and outbound phone calls are logged by phone in call lists. You can use these lists to redial numbers in two ways:

  1. Press the Callers soft key to view the receive call list
  2. Use the Arrow keys to find the contact and press the Dial to start the call

OR

  1. Press the Dial key to view the placed call list
  2. Use the Arrow keys to find the contact and press the Dial to start the call

Setting Up a Conference Call:
You can invite multiple users to a single phone call using conferencing.

  1. Call the first party then press the Conf soft key to create a new call
  2. Call the second party, when the second party answers, press the Conf soft key again to join all parties

Enabling Do Not Disturb:
To automatically send all incoming phone calls to voicemail or call forwarding, set up the Do Not Disturb feature.

  1. Press the Menu key (located on the left side of the keypad) then select Features
  2. Press select (i.e. the round checkmark button in the upper middle of the keypad) to enable Do Not Disturb
  3. Press the Menu key to return back to the idle screen

To disable Do Not Disturb, follow the same steps

Automatic Call Forwarding:
Call forwarding guarantees important phone calls will always follow you and find you.

  1. To set up call forwarding, simply dial *72 from your desk phone. You will then be prompted to input the number where you want your calls sent. The phone will display call forwarding is enabled.
  2. To deactivate call forwarding, you can dial *73 and calls will ring through to your phone as normal.
  3. If you would prefer all calls to go to voicemail, you can use the Do Not Disturb button on your phone, or dial *78. You can then dial *79 to disable Do Not Disturb.

Transferring a Call:
There are two ways to transfer a call:

  1. Consultative transfer – talk to the person you are transferring the call to
    1. During the call, press the Trans soft key and enter the number to which you want to transfer the call
    2. As soon as you hear the ring-back or the party answers, press the Trans soft key again and the two will be connected
    3. If you want to cancel the transfer before the call connects, press the Cancel soft key.
  2. Blind transfer – transfer the call without involvement
    1. During the call, press the Trans soft key
    2. Press the Blind soft key and enter the number which you want to transfer the call
    3. Hang up. The call will automatically be connected.

Viewing or Clearing Call Lists
Press Menu, press Features, press Call Lists, then press Received calls or Placed calls. To place a call, press Dial. To remove the call from the list, select Delete. To view information about the call (date/time), press Info.

Frequently Used Phone Functions & Shortcuts

Support@nextiva.com
800.285.7995

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Philly


How to set up your voicemail:

  1. Pick up the receiver and press the Message Key on your phone.
  2. When the Voice Mail system answers, it will prompt you for your Mailbox
    Enter the four digits of your extension ________ and press the # key.
  3. It will then prompt you for a Password. Enter the same four digits _________ #.

To skip to the set up of your greeting:

  1. Press 8 – 2 – 1
  2. Then press 5 to begin recording.
  3. Say something like – “This is (name) at Philadelphia magazine. I am away from my office. Please leave a message and I will return your call as soon as possible.”
    If you want to add to this with “you can try to reach me on my cell at ###-###-####” you can do that as well.
  4. When you have finished recording, press the # key.
    (To review the message, press 2. To delete it, press 76. To re-record, press 5.)
  5. Press 8 – 9 to record your “personal verification” or Full Name. Press 5, say your name, then press #.
  6. Press 8 – 3 to exit.

You can also press the * key at any time in the Meridian Mail system to get more options.

For additional instructions, click to expand the graphics below and/or click here to open the complete Meridian Mail User Guide.

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