Best of Boston

When it comes to customer service, Bentley’s is peerless. The Copley Place store manager, Berge Ounjian, is on hand to offer personable, expert advice, and is always attentive to your needs and budget. It’s refreshing to find a store that offers top-of-the-line variety (Tumi, Hartmann) and its own custom gear, as well as quality mid-range alternatives, matched with a staff that knows when to offer advice and when to let your browse. Also worth nothing is Bentley’s Luggage and Gifts, the larger sister store in the Mall at Chestnut Hill, which has an equally warm and knowledgeable sales staff.